Welcome to Launder in Love! By booking and using our services, you agree to the following Terms and Conditions. Please read them carefully.

Services Provided

Launder in Love offers a laundry service consisting of pickup, washing, drying, folding, and delivery . We strive to provide high-quality care for all garments and household items.

Booking & Scheduling

  • All services must be scheduled in advance.

  • Pickup and delivery times are provided as estimated windows. However, I will contact you to the best of my ability if my pickup or delivery time will be anything other than your confirmed time.

  • We reserve the right to reschedule due to unforeseen circumstances (weather, illness, emergencies. etc.)

Pricing & Payment

  • Pricing is based on service type, load size, and any add-ons.

  • Payment is due upon delivery - invoice should be paid no later than 24 hours after notification of delivery.

  • We reserve the right to adjust pricing if the load size or service differs from what was originally booked.

Turnaround Time

  • Standard turnaround time is 24-48 hours unless otherwise stated.

  • Delays may occur due to high volume or unforeseen circumstances, and customers will be notified if delays occur.

Laundry Care & Responsibility

  • Items are washed and dried according to care labels and best judgement (label missing, heavily worn item, delicate items, etc.).

  • While we do our best to check for & avoid these, we are not responsible for:

    • damage due to normal wear and tear

    • color bleeding or shrinking

    • items left in pockets (pens, gum, chapstick, etc.)

  • Customers are responsible for checking pockets prior to pickup.

Stains & Damage

  • While we do our best to treat stains, stain removal is not guaranteed

  • Pre-existing damage (rips, loose threads, etc.) may worsen during normal washing and drying - we are not liable for such damage.

Prohibited Items

  • Customers agree not to include the following items in their laundry:

    • hazardous materials (chemicals, flammable items)

    • heavily soiled items with bodily fluids (unless previously discussed and approved)

    • items requiring dry cleaning unless agreed upon in advance

  • We reserve the right to refuse service for unsafe or inappropriate items.

Lost or Damaged Items

  • In the rare event of a loss or damage caused by our service, liable is limited to fair market value, not replacement cost.

  • Any concerns must be reported within 48 hours of delivery.

Pickup & Delivery

  • Customers must provide a safe and accessible location for pickup and drop-off. We reserve the right to refuse pickup & delivery options if a safe location is not provided.

  • We are not responsible for items left unattended after delivery if contactless drop-off is requested.

Communication & Privacy

  • By booking with Launder in Love, you agree to receive communication regarding your service (confirmation, updates, etc.) via text, call, or email.

  • We respect your privacy. Your personal information will only be used for booking, communication, and service fulfillment. We do not share your information with third parties.

Cancellations & Rescheduling

  • Please provide as much notice as possible for cancellations or rescheduling. Appointments will be rescheduled as available, and we can not guarantee your preferred reschedule time.

  • Repeated cancellations may result in refusal of future service.

Changes to Terms & Agreement

  • Launder in Love reserves the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any change to these Terms and Conditions.

  • By booking a service with Launder in Love, you acknowledge that you have read, understood, and agree to these Terms and Conditions.